Director People & Culture Digital Enablement

Description

Our team

At TELUS, we're looking for bright people who like solving big problems. As part of the People & Culture (P&C) team, you tackle all kinds of challenges. We are not your standard HR team. We embrace discomfort and have fun doing it. We're just as passionate about our team as we are about our customers and share an unyielding dedication to ensuring success for all.

What we believe

• We are ONE team, collaborating across all teams within P&C
• Everything we do is tied to the business, not dictated by rules or policies
• We challenge the status quo, and when others think we're done, we make it even better
• We live up to our commitments, to ourselves, family, friends, peers, leaders and our customers
• Our success is all about how we do things, how we think, solve problems, deliver, communicate, and more

What we'll accomplish together

As the Director of People & Culture Digital Enablement at TELUS, you will play a pivotal role in digitizing the team member experience on a global scale. Your mission will be to enable people leaders and individual contributors to self-service their P&C needs, including through innovative AI solutions.

What you'll do

Reporting to the VP, Total Rewards, the Director P&C Digital Enablement will provide strategic leadership, portfolio planning, program support and more, supporting the digital tools and applications that underpin P&C mission. As we enter a transformational year in 2025, you will be instrumental in defining and delivering on the value of this role. This will include:

• Provide prioritization and business requirements in partnership with the CIO (Chief Information Office) and partner with them to implement platform capabilities
• Facilitate and ultimately own the visioning and roadmap for a best in class digital team member experience for P&C journeys; partner across P&C and TELUS to optimize and implement (inclusive of AI solutions)
• Lead and govern key P&C programs in support of the implementation of key digital capabilities (thought leadership, strategic planning, program charters, funding, senior leadership stakeholder management, etc)
• Lead change management practices and Go-To-Market for key system based changes impacting P&C and overall TELUS team member experience
• Manage applicable P&C modules within SuccessFactors and other SAS platforms
• Drive continuous improvement and modernization of P&C content both internally and externally

Qualifications

What you bring

Experience

• A track record of successfully leading a digital enablement and transformation within a People & Culture function within a dynamic, large complex company
• Brings proven people management experience and a track record working with senior executives including C-level. A demonstrated ability to relate to the broad business issues and has implemented programs and processes that are practical, drive growth and deliver value for the business
• Experience in leading change management initiatives

Expertise

• Extensive experience with HRIS systems, strong understanding of AI solutions and their application in P&C processes.
• Project management experience developing strategies and managing / supporting programs.
• Strong business acumen with the ability to strategize and provide critical thinking and judgment as needed to evaluate complex situations and solve problems. Consistently evaluates decisions in terms of impact on the business, its strategy and its brand. A strong client orientation.

Team Leadership

• A collaborative and motivating leader who provides clear direction to their team, but allows them the freedom to develop new ideas. Sets and achieves appropriate targets and maintains a high standard of performance. Excellent judgment and demonstrates decisiveness, while influencing others in a way that results in acceptance, agreement and constructive collaboration.
• Strong leader with a proven track record of building highly engaged/high-performing teams and fostering talent through learning.

Building Relationships and Using Influence

• Strong consultative, influencing and negotiation skills with superior ability to build collaborative relationships across all levels in a humble and respectful manner. Smart and effective collaboration skills to drive innovation within and across teams. A demonstrated ability to develop and manage relationships with key constituencies.

Advanced communication skills - verbal, written, presentation and storytelling

• An exceptional communicator who can influence and persuade using data, well thought out analysis and articulating a vision of what is possible. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and tailor key messages and presentation style to multiple audiences.

What we offer

• Opportunity to shape the future of HR Operations at one of Canada's leading telecommunications companies
• Platform to drive innovation and make a lasting impact on TELUS' team member experience
• Collaborative environment with a passionate leadership team dedicated to our people-first culture
• Competitive compensation and benefits package
• Commitment to your professional development and growth

At TELUS, we're dedicated to creating an exceptional workplace for our team members. Join us in elevating our HR Operations to new heights and making a significant impact on our organization's success. Apply now and be part of a team that's redefining the future of work.