Intern, Human Resources Operations

At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.
We welcome students aboard to join our team and play a valuable role in the engine that keeps the North American economy on track. Expect an exciting environment where you’ll be encouraged to learn, grow, and be recognized for your unique ideas and contributions. Work on pivotal projects with experienced collaborators who will encourage you to share your perspectives, and thrive in our close-knit, safety-focused culture. The careers we offer are meaningful because the work we do matters. Join us and get your career moving!

Canadian National Railway Company (CN) is looking for a highly motivated person to fulfill a full-time (40h/week) Intern, Human Resources Operations position in Montreal, QC from May - Aug 2025.

Job Summary

The Intern, Human Resources Operations is responsible for assisting HR through different mandates. The incumbent will be actively involved in HR Inquiries Management and HR projects, in various HR process design, review and optimization. The role operates in a high-volume contact centre environment with a focus on service delivery excellence as well as responding to customer inquiries related to policies, programs and processes covering a wide spectrum of Human Resources topics. The position applies skills learned in school in a professional setting as well as gains a better understanding of the role that HR plays in a corporate setting.

Main Responsibilities
Implementation of Technologies & Process

• Participate in the implementation, testing, review and optimization of processes for our new case management system using ServiceNow

Employee Services

• Respond to employee and leader inquiries using an omni-channel strategy
• Leverage case management software
• Investigate employee concerns by collaborating with other HR team members, focusing on timely and accurate resolution of issues
• Develop and maintain productive relationships with team members and other HR and non-HR (e.g., Payroll) stakeholders
• Leverage relationships to collaborate on inquiries ensuring service quality and accuracy
• Support candidates with the completion of the background check
• Support employees with the Onboarding process
• Manage the CN Recruitment Mailbox, addressing candidate inquiries about their application and the application process.
• Participate in various ad-hoc projects

Requirements

• Fluently bilingual both written and verbal (English, French)
• Applies critical thinking
• Time management
• Ability to work in a fast-paced demanding environment and oversee multiple priorities
• Advanced knowledge of Microsoft Suite (Excel, PowerPoint, and Word)
• Knowledge of SharePoint
• Knowledge of Cornerstone, ServiceNow, Tableau or Power BI*

Education

• Working towards a Bachelor's Degree in Business, Human Resources, Information Technology or equivalent with a minor in Human Resources or another related field

*Any experience/education/skills/knowledge for these above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.