Learning & Development Coordinator (12-18 Month Secondment/contract)
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
Are you passionate about developing others? If so, this is an opportunity for you to join the HR Corporate Services Learning and Development team as a Learning and Development Coordinator.
As a Learning and Development Coordinator, who provides an exemplary learning experience, you will provide administrative support to the HR Corporate Services Learning and Development Team. We are looking for a candidate that can combine their strong attention to detail, an outstanding work ethic and a positive and enthusiastic attitude to contribute to our team. This is a fitting role for a passionate Learning and Development professional, with an HR educational background.
You will have an opportunity to develop your adult education portfolio by collaborating on various projects related to the design and implementation of innovative learning strategies and processes.
The successful candidate will report to a Learning and Development Manager and can be based at the Toronto or Montreal Intact office; however, this position may require occasional travel to other offices to provide learning experience support.
What you'll do here:
Provide administrative and logistical support to learners, consultants, specialists, and facilitators
Respond to all learning requests and queries in a reasonable timeframe
Provide comprehensive technical support and training for HR/learning management system (Contact/Workday) (program/shell creation and management such as updates, closing unused courses, etc.)
Leverage technical software such as Microsoft Teams and Contact to run workshops
Support and collaborate with external vendors and internal business partners across all units (Claims, Data Lab, IT, HR, etc.) to ensure learners have a positive learning experience
Provide comprehensive on-site and virtual support for workshops as needed (room bookings and set up, catering, supplies, equipment, etc.)
Use a proactive, solution-based approach to continuously enhance the learner experience
Ensure learners have timely access to learning materials (prerequisites, post work, course journals, etc.)
Review and update learning survey links, calibrate survey data and run related reports
Provide timely, ongoing status updates about unresolved and/or complex queries and issues in team meetings
Process and monitor training expenses (billing, chargebacks, licenses, accreditations, etc.)
Remain current on systems applications, corporate human resources policies and procedures, quality service standards and ongoing Human Resources and Learning and Development projects/issues.Review and update the learning calendar and course planner
Act as an ambassador for the HR Corporate Services Learning and Development Team while promoting Intact as a Canadian Top Employer
Perform other related coordination and administrative duties as required
What you bring to the table:
Bachelor's degree in Human Resources Management or a related discipline
1 to 3 years of relevant experience
Technical aptitude in learning management systems (Workday)
Intermediate to advanced knowledge of the Microsoft Office Suite
Excellent time management and analytical skills
Proficient written and verbal communication skills along with a proven ability to build relationships
Organized, detail-oriented and a self-starter with a versatile ability to find collaborative solutions
Strong team player who embraces change and is committed to continuous improvement in adult education
Ability to multi-task and meet multiple individual and team deadlines in a fast-paced, dynamic work environment with changing priorities
Discretely upholds confidentiality and manages sensitive situations with tact and urgency
Proven ability to lead by example in alignment with Intact's Values
Bilingualism in English and French is required. For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:
Inspiring leaders and colleagues who will lift you up and help you grow
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.