Senior Manager, Onboarding and Learning Delivery - Commercial Banking

Requisition ID: 219359

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Onboarding and Learning Delivery leads and oversees onboarding & learning delivery across Canadian Commercial Banking in ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

The incumbent will define, develop, and implement role-based learning programs and oversee the end-to-end learning journey. They will engage with employees and their management to provide support and ensure consistency throughout the learning journey.

This role will be supporting training/learning delivery for the Target Operating Model to start and then will transition to onboarding training/new and existing employees.

Are you passionate about training & coaching? Do you enjoy connecting with new people to support them in their career journey?

• Join a growing team and lead the development and implementation of role-based learning programs across Canadian Commercial Banking.
• Drive a client-focused culture and manage all aspects of the onboarding and learning programs, ensuring they align with the Bank's strategy and business needs.
• Foster an inclusive work environment, leveraging project management and facilitation skills to engage and motivate employees at all levels.

Is this role right for you? In this role, you will:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Manages all aspects of the onboarding and graduated CCB Learning program including but not limited to content coordination, program evaluation, learner assessments, virtual classes, face to face classes, e-Learning, learner and coaches guides, building relationships with partner activities, and overall delivery.
• Leads the implementation of complex learning programs, including accreditation programs to ensure successful design, development, testing and execution of learning programs in accordance with established guidelines and standards.
• Proactively assesses impacts, dependencies, and trade-offs across all learning programs.
• Develops metrics in conjunction with Director, Sales Effectiveness to assess the effectiveness and sustainability of onboarding programs and change management initiatives, ensuring alignment with the Bank's strategy and overall business needs and requirements.
• Leverages data and insights to optimize the quality, effectiveness, and efficiency of learning programs, change management and support framework. Solicits feedback and diverse perspectives from key stakeholders to use as input for enhancements.
• Monitors and analyzes leading trends and best practices to identify improvement/enhancement opportunities.
• Supports the Director Sales Effectiveness in providing actionable feedback and insights gathered from delivered training sessions, employee learning plan progression that help shape the development of future coaching strategies and materials by:
  • Providing comprehensive analysis, assessments and feedback on knowledge and understanding of products and services and recommendations on how they can be elevated.
  • Offering insights and recommendations on matters than require escalation to leadership.
  • Exhibiting strong strategic influencing in interactions with key internal partners, regarding sales and distribution strategies, analysis and reporting
  • Gathering industry trends, competitive positioning analysis to identify new opportunities, in conjunction with the regular strategic planning process
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team

Do you have the skills that will enable you to succeed in this role?

• Experience in Canadian Commercial Banking is an asset
• Post-secondary education in Business, Learning or equivalent experience
• Certificate or designation in adult learning is desirable
• Excellent communication skills, both verbal and written.
• Deep understanding and knowledge of Canadian Business Banking policies and procedures
• Experience with client service standards and change management
• Proven experience with Facilitation with the ability to engage audiences as all levels of the organization
• Significant understanding of learning programs, policies, processes, and operations
• Ability to translate strategy into actionable plans and results
• Strong project management skills
• Proficient computer skills including Word, Excel, PowerPoint and Adobe

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because: they will be required to work closely with other groups from head office who operate primarily in English, they will report to a manager from head office who is an English speaker, and they will serve an English-speaking clientele frequently.

Location(s): Canada : Quebec : Montreal || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.