Manager, Workforce Planning

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for an Intraday Workforce Planning Manager to join our growing workforce national team!

What you will accomplish here:

• Lead a national workforce planning team supporting all Intact commercial and personal lines underwriting teams in Canada.

• Responsible for optimizing phone and transactional service levels in collaboration with operational teams.

• Implement action plans, when necessary, in collaboration with operational teams to improve results. Be proactive and challenge the status quo when necessary.

• Work closely with the long-term workforce planning team.

• Analyze and review operational results and forecast implications to share them with your business partners.

• Develop short-term forecasts and identify ways to achieve forecast accuracy targets.

• Contribute to the monthly refinement of capacity plans based on the latest information.

• Achieve goals through the proactive management of a multi-site team with diverse skill sets.

• Act as an expert in workforce planning and explain complex concepts to an audience.

• Look for ways to better manage team performance, build engagement, and provide comprehensive support for day-to-day underwriting operations.

What you'll bring to the table:

• Bachelor's degree in business administration, finance, mathematics, statistics, or any equivalent combination of training and experience.

• Excellent management and communication skills.

• Proficiency in Excel, with good knowledge of PowerPoint and Word.

• Analytical, critical thinking, decision-making and problem-solving skills, and attention to detail.

• Good understanding of the underwriting team structure and workflows is an asset

• Advanced knowledge of workforce planning software, such as NICE IEX, is an asset.

• Excellent organizational and prioritization skills.

• Ability to focus on vaguely defined problems that require a creative approach.

• Excellent track record as a leader.

• No Canadian work experience required, but authorization to work in Canada is required.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.